Refunds Policy Last update 5 days ago

Introduction


At Dillpo, we prioritize customer satisfaction and strive to provide high-quality services to both freelancers and clients. We understand that sometimes things don’t go as expected, and issues may arise regarding the services rendered. This Refund Policy page outlines the terms under which a refund may be requested, processed, and issued for services purchased through Dillpo.

By using Dillpo, both freelancers and clients agree to adhere to the guidelines outlined in this Refund Policy. Please read this page carefully to understand your rights and responsibilities.


1. General Refund Guidelines


Dillpo offers a platform where freelancers and clients can collaborate on projects. Refunds for services provided through the platform are determined by several factors, including the type of service purchased, the level of completion of the work, and the circumstances of the refund request. Refunds will only be considered under the conditions outlined in this policy.


Eligibility for Refunds


  • Refunds are eligible only for services that have been paid for and are deemed unsatisfactory under the terms of this policy.
  • Services that are non-refundable will be clearly stated at the time of purchase.
  • Refunds are only applicable to payments made via Dillpo’s secure payment gateway.


2. Refunds for Freelance Services



When it comes to services provided by freelancers, the refund process follows a specific set of rules designed to protect both the freelancer and the client.

Requesting a Refund

Clients can request a refund if they are dissatisfied with the completed work. However, the following conditions apply:

  1. Service Quality Issues: If the service provided does not meet the description, standard, or quality agreed upon by both the freelancer and the client, a refund may be requested. The client should clearly outline why the service did not meet expectations.
  2. Non-Delivery: If the freelancer fails to deliver the work within the agreed timeframe, clients are entitled to request a refund.
  3. Partial Deliveries: In cases where only a portion of the service has been completed, the client may request a refund for the incomplete portion. Dillpo reserves the right to determine the refund amount based on the degree of completion.


Conditions for Refunds


To qualify for a refund, clients must meet the following conditions:

  • The refund request must be made within 7 days after the work is delivered.
  • The client must provide a detailed reason for the refund request, including any supporting evidence such as screenshots, communication history, or proof of incomplete or unsatisfactory work.
  • Freelancers must respond to the refund request within 3 business days to offer a solution, negotiate, or resolve the issue. If the freelancer and client cannot come to an agreement, Dillpo may intervene and mediate the process.


Refund Resolution Process


  1. Initial Review: Dillpo will review the refund request, taking into account the freelancer's and client's communications, project details, and the evidence provided. The Dillpo support team will attempt to mediate and resolve any disputes.
  2. Mediation Process: If an agreement cannot be reached, Dillpo’s support team may assist in resolving the issue by recommending either a full refund, partial refund, or other suitable solutions.
  3. Final Decision: If Dillpo determines that a refund is warranted, the amount will be processed according to the terms outlined in the agreement between the freelancer and client.

Refunds for freelance services will be processed within 7 business days once the refund request has been approved.



3. Refunds for Subscription or Membership Fees


Dillpo offers different subscription plans and membership packages for freelancers and clients who wish to access premium features or gain better visibility on the platform. If you are dissatisfied with your subscription or membership, please review the terms below.


Eligibility for Subscription Refunds


  • Monthly/Annual Subscription: Clients or freelancers who subscribe to Dillpo’s premium services may be eligible for a refund within 14 days of purchase, provided no services have been utilized.
  • Unused Credits: If you have purchased credits or tokens for use on the platform but have not used them, you may be eligible for a full refund within 14 days of purchase.
  • Cancellation Policy: If you decide to cancel your subscription before the renewal date, Dillpo will not charge you for the next period. However, no refund will be issued for the current period unless otherwise stated.


4. Non-Refundable Services and Products


Some services or products may be non-refundable. These include:

  • Completed Projects: Once a project is completed and accepted by the client, it is considered final, and no refunds will be issued unless there are exceptional circumstances.
  • Custom or Specialized Services: If a service is customized or personalized according to the client’s specifications, it may not be eligible for a refund unless the freelancer fails to meet the agreed-upon terms.
  • Service Fees: Dillpo’s service fees, including any administrative or processing fees, are non-refundable.


5. Dispute Resolution


If you believe that your refund request has been unfairly denied or not addressed, you can escalate the issue to Dillpo’s customer service team. Our team will thoroughly review all available information and provide a resolution based on the facts.

Dillpo may also act as a mediator if there is a dispute between a freelancer and a client. However, please note that Dillpo is not liable for disputes that arise due to disagreements between clients and freelancers.


6. How Refunds Are Processed


Refunds will be issued based on the original payment method used by the client or freelancer. If a refund is approved, the following procedures will be followed:

  1. Refund Amount: The refund amount will depend on the terms of the service agreement between the freelancer and client, including the amount of work completed and the overall circumstances of the refund request.
  2. Processing Time: Refunds typically take 5 to 7 business days to process. Refunds for subscriptions or memberships may take slightly longer, depending on the payment processor.
  3. Refund Method: Refunds will be issued through the same payment method used by the client or freelancer to make the initial purchase.


7. Changes to the Refund Policy


Dillpo reserves the right to amend, modify, or update this Refund Policy at any time. When changes are made, the updated policy will be posted on this page, and the "Last Updated" date will reflect the changes.

By continuing to use Dillpo after the updated policy is posted, users agree to the terms outlined in the revised Refund Policy.


8. Contact Us


If you have any questions or concerns regarding our Refund Policy, please feel free to reach out to us:


  • Email: support@dillpo.com
  • Phone: +1 803 807 2936
  • Live Chat: Available on our website


Our customer support team is here to help and guide you through any refund process.


Conclusion


At Dillpo, we are committed to ensuring a smooth and fair experience for both freelancers and clients. While we strive to provide high-quality services, we understand that sometimes things don’t go as planned. Our Refund Policy is designed to ensure transparency, fairness, and prompt resolution of any issues that may arise.

If you have any questions or concerns about refunds, or if you need assistance with a refund request, please do not hesitate to contact our support team. We are here to help!