Dillpo Question & Answers Last update 3 weeks ago

For Freelancers

Q1: How much commission does Dillpo charge freelancers?

Dillpo charges a flat 10% marketplace fee from each completed order. This allows you to keep 90% of your earnings — more than most platforms.

Q2: When will I receive my earnings?

Once your order is marked complete by the buyer, Dillpo processes the payment within 10 calendar days. After that, the amount becomes available in your wallet for withdrawal.

Q3: How do I withdraw my funds?

You can withdraw your funds through local bank transfer, bKash (for Bangladeshi users), or other integrated global payment gateways such as Payoneer. Withdrawal options depend on your location.

Q4: Can I offer more than one service?

Yes. You can create multiple gigs under the same account, each offering a different service. Make sure each gig has its own clear title, description, and pricing.

Q5: What is the best way to get orders quickly?

Ensure your profile is complete and professional, use high-quality visuals, write clear service descriptions, and stay active by responding quickly to buyer messages.

Q6: What if the buyer is not satisfied with my work?

Buyers can request revisions as per the revision count you offered. It is recommended to communicate clearly and resolve issues mutually. In case of disputes, Dillpo's resolution team can intervene if needed.

Q7: How do ratings and reviews work?

After an order is completed, the buyer can leave a rating out of 5 stars along with written feedback. High ratings and positive reviews help boost your visibility on the platform.

Q8: Can I change the delivery time after accepting an order?

No. Once an order starts, the delivery timeline is locked. If you require more time, you must contact the buyer and request an extension. Buyers must agree for the deadline to change.

For Buyers

Q1: Is there any fee for placing an order on Dillpo?

No. Dillpo does not charge buyers any platform fee. You only pay the exact price of the service you order.

Q2: How can I place a custom order?

You can either send a custom request directly to a freelancer or post a project publicly. Freelancers will send you tailored proposals based on your requirements.

Q3: How do I know which freelancer to choose?

Review the freelancer's profile, portfolio, ratings, and client reviews. You can also message them before placing an order to ensure they understand your project.

Q4: What if I am not happy with the delivery?

You can request revisions if the service includes them. If you're still dissatisfied, you may raise a dispute and our support team will review the case to provide a fair resolution.

Q5: How are payments handled securely?

When you place an order, the payment is held securely in escrow. Funds are released to the freelancer only after you approve the final delivery.

Q6: Can I cancel an order?

Yes, under valid circumstances. If a freelancer misses the deadline or fails to deliver as promised, you can request cancellation. Please contact support if the freelancer does not respond.

Q7: How do I contact support?

You can reach us through live chat during working hours or email us anytime at support@dillpo.com.

Q8: Can I request a refund?

Refunds are reviewed on a case-by-case basis. If your order is cancelled or the freelancer fails to deliver, your payment is either returned to your wallet or refunded to your original payment method.

General Platform Questions

Q1: Is Dillpo available internationally?

Yes. Dillpo welcomes both freelancers and buyers from around the world. We support cross-border payments and remote freelance work.

Q2: Can I use the same account as both buyer and freelancer?

Yes. Dillpo allows you to use a single account to buy services and sell your own — you just need to switch between buyer and freelancer modes as needed.

Q3: How does Dillpo handle personal data?

Dillpo does not sell or share your personal information. For full details, see the “Do Not Sell or Share My Personal Information” section on our website.

Q4: What are agency profiles and how are they different?

Agency profiles allow teams to work under one branded identity, offer multiple services, and manage members internally. This is ideal for groups, companies, or studios looking for lifetime visibility.

Q5: Can I get banned from Dillpo?

Yes. Violating terms such as spamming, plagiarism, fake reviews, abusive behavior, or attempting payments outside the platform may result in warnings or permanent suspension.

Q6: Where can I learn more about using Dillpo?

You can explore our Help Center or refer to the "Dillpo Freelancer Guides" and other support articles to learn how to succeed on the platform.

If your question is not answered here, feel free to contact our support team. We’re happy to assist you.

Email: support@dillpo.com

Live Chat: Available Sunday to Thursday, 10 AM – 6 PM (BST)